Support > Unlimited internet support > Service Activation
Service Activation
  1. On the day and time your service is active, go ahead and connect your modem. Just be sure to wait until your activation date and time before setting it up.
  2. Follow the 3 or 4 easy steps in the set-up guide we sent along with your modem.
  3. If your internet service isn't working after your time window has passed, or if you need help setting up your modem, please give us a call at the numbers here.
Register for My internet to Track Your Order
  1. To register for My internet click here
  2. Click on the Register now option found at the bottom of the screen.
  3. Enter your unlimited internet account number, postal code and the email address used to sign up.
  4. Enter and confirm your new password. Click Continue.
  5. Your registration is now complete. Click on Log In to My internet to manage your unlimited internet service.
My internet support is available here.
Technician Assisted Installation
Depending on your home, we might need to send a technician to redirect the wiring to the network. (If so, we would have confirmed this in the email we sent confirming your activation date.) Here's what to expect:
The technician will try to complete the installation from outside. If they need to enter your home, they will call the phone number on your account information, so please keep your phone handy.
A few more details about your technician appointment:
  1. An adult 18 years or older must be home when the technician arrives.
  2. A technician from a local internet company will complete your Virgin Plus internet installation.
  3. You may receive a phone call or text about your appointment directly from the local cable internet company that will complete your Virgin Plus internet installation.
  4. The technician will complete the installation outside of your home. Should inside access be required, the technician will let you know.
  5. If you live in an apartment, please reach out to your property manager prior to the appointment and ensure the technician can access the phone or cable lines.
If you have any questions about your order or your technician appointment, please get in touch with us right away! Here are the ways you can reach us here.